Shop Policies

Shipping and packaging:

Original canvases will be carefully packed in bubble wrap and double boxed for safe delivery. Original watercolours will be sent flat in-between sturdy cardboard and sent in rigid mailers. Clothing will be gift wrapped in tissue paper and sent in tough envelops.

All items will be shipped between 3-5 business days of purchase.

Once an order has shipped, you will receive a notification that your order is on its way along with a tracking number. Please check your spam/junk folder and keep an eye on parcel delivery updates - uncollected parcels returned to sender may require re-shipping fees.

Australia-wide Shipping:

Complimentary shipping is provided Australia-wide on all orders. Please allow up to 14 business days for deliveries to arrive.

International Shipping:

Please contact us before purchasing for a quote on the cost shipping from Australia to your country.

Sales taxes:

International orders may be subject to import duties and taxes, which are levied once your package reaches your country. We do not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be paid in order for your package to clear customs. Any taxes and duties due upon delivery are the responsibility of the purchaser. Please check with your local customs authority for further information prior to placing an order.

Due to the sensitive nature of transporting art, refunds and returns/replacements are not offered on original artworks for a change of mind, but we will be happy to provide a replacement or refund if your artwork arrives damaged.

Return Process:

-        Please contact us via email (rohani.lerossignol@gmail.com) within 48 hours of delivery to report the damage. Please include photographs of the product as well as the inside and outside of the packaging.

-        We will provide you with instructions on how to proceed with the return.

-        The item must be returned within 30 days of delivery date. 

-        Please ensure that the artwork is securely packaged to avoid any further damage during transit.

Refund or replacement:

- Upon receiving the returned product and checking its condition, we will process the refund or replacement accordingly.

- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

 - Replacements of original works: For original paintings damaged in transit, you can choose to have either a refund or commission piece. Garments will be replaced with a new piece if we have the same style in stock, or refunded.

Please note that our shop policies are subject to change, so please check our website regularly for updates.

If you have any further questions or concerns, please don't hesitate to get in contact - we want your experience with RoEnArt to be a fabulous one :)

You can read our PRIVACY POLICY here.